If you are unable to find your UPS then please contact our support team on 08 as some models may not be listed. If you are unable to find your UPS then please contact our battery support team on 08 as some models may not be listed. If you have additional questions or are unable to find your particular UPS, please contact UPS Power Services Technical Support on 08. Now that you’ve acquired your UPS model no., you can simply enter this in the search box below and we will provide you with the available options for purchasing a replacement battery cartridge (RBC). A battery will typically last 3-5 years, varying based on frequency of use, duration of use and environmental conditions such as heat and humidity. The age of the UPS will also help you to determine if you need a replacement battery cartridge. For example, serial #SB 041650513 is a unit manufactured in 2004. The first two numbers in the serial number indicate the year that the UPS was manufactured. The bottom row indicates the UPS serial number. The top row of the bar code sticker indicates the UPS model number. The bar code label will look similar to the one below: This can be found behind or on the bottom, back, or under the front cover of your UPS. For example, if your serial number is XX1915XXXXX, this means your product was manufactured in the year 2019 (XX1915XXXXX) in the 15th (XX1915XXXXXX) week. To find your UPS model #, locate a white bar-code sticker on your UPS. The third and fourth digits indicate the year your unit was manufactured, while the following 2 characters are the week your unit was manufactured.
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May 2023
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